Our organization is committed to providing high-quality services aligned in line with our management policies, ensuring the achievement of the objectives with transparency and effectiveness.

To enhance our services and procedures, we have developed a Policy and Procedures Manual for Handling Requests, Complaints and Claims, which is available to all stakeholders and users. This manual outlines our approach to handling feedback in a fair and confidential manner when necessary.

Through our website, you can submit your requests, complaints, claims, or suggestions, and access relevant information about our organization management.

For assistance, please use the following communication channel:

Email: pcc@biocarbonstandard.com