{"id":1160,"date":"2020-07-18T21:37:14","date_gmt":"2020-07-19T02:37:14","guid":{"rendered":"http:\/\/proclima-website.test\/?page_id=1160"},"modified":"2026-03-17T12:20:46","modified_gmt":"2026-03-17T17:20:46","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/biocarbonstandard.com\/en\/pcc\/","title":{"rendered":"PCC"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1160\" class=\"elementor elementor-1160\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99f6d1a e-con-full e-flex e-con e-parent\" data-id=\"99f6d1a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57bd2f88 e-con-full e-flex e-con e-child\" data-id=\"57bd2f88\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe6f8f0 elementor-widget elementor-widget-html\" data-id=\"fe6f8f0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"margin: 0px; text-align: center;z-index:9999;position: relative;\">\n  <span style=\"color:#B9B9B9; font-size: 11px; font-weight: 600;\">\u00a9 Thomas Clausse<\/span>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bde23c9 e-flex e-con-boxed e-con e-parent\" data-id=\"bde23c9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c577660 e-con-full e-flex e-con e-child\" data-id=\"c577660\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2efb391 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2efb391\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca75154 elementor-widget elementor-widget-heading\" data-id=\"ca75154\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se\u00f1or Usuario<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d9f79 elementor-widget elementor-widget-text-editor\" data-id=\"21d9f79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nuestra organizaci\u00f3n est\u00e1 comprometida con la prestaci\u00f3n de servicios de alta calidad, en l\u00ednea con nuestras pol\u00edticas de gesti\u00f3n, garantizando la transparencia y la eficacia en el logro de nuestros objetivos.<\/p><p>Para respaldar este compromiso, hemos desarrollado un <a style=\"background-color: #ffffff;\" href=\"https:\/\/biocarbonstandard.com\/wp-content\/uploads\/BioCarbon_Manual_de_politicas_PQR.pdf\" target=\"_blank\" rel=\"noopener\">Manual de Pol\u00edticas y Procedimientos para la Gesti\u00f3n de Peticiones, Quejas y Reclamaciones,<\/a> el cu\u00e1l est\u00e1 disponible para todas las partes interesadas y usuarios. Este manual describe nuestro enfoque para gestionar la retroalimentaci\u00f3n de manera justa, transparente y, cuando sea necesario, confidencial.<\/p><p>Las partes interesadas pueden presentar peticiones, quejas, reclamos o sugerencias a trav\u00e9s de nuestro sitio web, y acceder a informaci\u00f3n relevante sobre la gesti\u00f3n de nuestra organizaci\u00f3n.<\/p><p>Para obtener m\u00e1s asistencia, por favor cont\u00e1ctenos a trav\u00e9s de:<\/p><p>Correo electr\u00f3nico: <strong><a title=\"pcc@biocarbonstandard.com\" href=\"mailto:pcc@biocarbonstandard.com\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">pcc@biocarbonstandard.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37ff386 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37ff386\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2495024 elementor-widget elementor-widget-text-editor\" data-id=\"2495024\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tambi\u00e9n hemos establecido un procedimiento espec\u00edfico para atender solicitudes y reclamos relacionados con datos personales, conforme al Reglamento General de Protecci\u00f3n de Datos (GDPR por sus siglas en ingl\u00e9s) y la Ley 1581 de Protecci\u00f3n de Datos. Las personas pueden ejercer su derecho de acceso mediante la presentaci\u00f3n de una Consulta (Subject Access Request &#8211; SAR) para obtener informaci\u00f3n sobre sus datos personales. Estas solicitudes ser\u00e1n respondidas en un plazo de diez (10) d\u00edas h\u00e1biles, con cualquier pr\u00f3rroga debidamente comunicada.<\/p><p>Adem\u00e1s, las personas pueden presentar Reclamos para ejercer otros derechos en materia de protecci\u00f3n de datos, incluidos la rectificaci\u00f3n, eliminaci\u00f3n, oposici\u00f3n al tratamiento y portabilidad de los datos. Estos ser\u00e1n tramitados en un plazo de quince (15) d\u00edas h\u00e1biles, con posibles extensiones comunicadas con antelaci\u00f3n. En caso de que el reclamo est\u00e9 incompleto, se notificar\u00e1 al solicitante, quien tendr\u00e1 cinco (5) d\u00edas h\u00e1biles para aportar la informaci\u00f3n faltante. Si no se recibe respuesta dentro de dos (2) meses, se entender\u00e1 que ha desistido del reclamo.<\/p><p>Todas estas solicitudes deber\u00e1n realizarse por escrito al Oficial de Protecci\u00f3n de Datos, al correo electr\u00f3nico: <strong><a href=\"mailto:compliance.officer@biocarbonstandard.com\" target=\"_blank\" rel=\"noopener\">compliance.officer@biocarbonstandard.com<\/a><\/strong>. El Formulario de Solicitud de Acceso a Datos Personales (SAR) est\u00e1 disponible <a href=\"https:\/\/biocarbonstandard.com\/wp-content\/uploads\/Formulario_de_Solicitud_de_Acceso_a_Datos_Personales_(SAR)_ANEXO_B.pdf\">aqu\u00ed<\/a>. Por favor, complete el formulario y env\u00edelo a la direcci\u00f3n indicada para ejercer sus derechos.<\/p><p>Nuestra pol\u00edtica garantiza que todas las solicitudes relacionadas con datos personales se gestionen con diligencia y en pleno cumplimiento de las obligaciones legales aplicables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dedde1 elementor-shape-circle e-grid-align-left elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"5dedde1\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-b1df46f\" href=\"https:\/\/www.linkedin.com\/company\/88167234\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-8f32369\" href=\"https:\/\/www.instagram.com\/biocarbonstandard\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18c91ac e-con-full e-flex e-con e-child\" data-id=\"18c91ac\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0ccd39a e-con-full e-flex e-con e-child\" data-id=\"0ccd39a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-decc2f4 elementor-widget elementor-widget-heading\" data-id=\"decc2f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diligencie el siguiente formulario<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32f9e73 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"32f9e73\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"PQR\" aria-label=\"PQR\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1160\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"32f9e73\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQR - BioCarbon Standard\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1160\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_eace2b9 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_eace2b9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmpresa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_eace2b9]\" id=\"form-field-field_eace2b9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_c443ef0 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c443ef0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono fijo o celular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_c443ef0]\" id=\"form-field-field_c443ef0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPetici\u00f3n, queja o reclamaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_d647f89 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_d647f89\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lfp3TIpAAAAAAdNOkNNVBIpJ0ng5UzeclWX-dam\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a9 Thomas Clausse Se\u00f1or Usuario Nuestra organizaci\u00f3n est\u00e1 comprometida con la prestaci\u00f3n de servicios de alta calidad, en l\u00ednea con nuestras pol\u00edticas de gesti\u00f3n, garantizando la transparencia y la eficacia en el logro de nuestros objetivos. Para respaldar este compromiso, hemos desarrollado un Manual de Pol\u00edticas y Procedimientos para la Gesti\u00f3n de Peticiones, Quejas y [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1160","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/pages\/1160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/comments?post=1160"}],"version-history":[{"count":0,"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/pages\/1160\/revisions"}],"wp:attachment":[{"href":"https:\/\/biocarbonstandard.com\/en\/wp-json\/wp\/v2\/media?parent=1160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}